Cancellation & Refund Policy - SPACA Enterprise

01

Project Cancellation Before Work Starts

If you wish to cancel a project before any work has commenced:

✓

Within 24 hours of payment

Full refund issued if no work has begun.

✓

Within 7 business days

Full refund may be requested in writing if no work has started.

i

If we haven't started within 7 days

A full refund will be issued due to our internal constraints.

To cancel, send a written request to info@spacaenterprise.com with your payment details and project name.

02

Cancellation After Work Has Started

Once project work has commenced, the following terms apply:

✕

Advance / deposit payment

Non-refundable once work starts — covers discovery, planning, design, and initial dev setup.

~

Cancelled before 50% completion

Partial refund may be considered proportional to undelivered work, at our sole discretion.

✕

After 50%+ completion

No refund will be issued. All work completed up to cancellation date must be paid in full before handover.

03

Milestone-Based Payments

Most projects at SPACA Enterprise are structured with milestone-based payments:

Milestone payments are due upon completion and client approval of each project phase.
Once a milestone is approved by the client, the payment for that milestone is non-refundable.
If a client fails to provide feedback or approval for more than 30 consecutive days, we reserve the right to pause or terminate the project, retaining all payments for completed work.
Scope changes requested after a milestone is approved may be treated as new work and billed separately.

04

Final Delivery & Post-Delivery

Final payment is required before the final deliverable (live deployment, source code handover, or file transfer) is released.
Once the final deliverable is delivered, deployed, or handed over, no refund will be issued.
A post-delivery support period is included as per the plan. Bug fixes for issues from our code within this period are covered at no cost.
Feature additions, design changes, or scope expansions after delivery are billed separately.
Duplicate payments made in error will be refunded in full after verification.

05

Custom Development Work

For custom software, SaaS, CRM, and bespoke development projects:

Custom work is built specifically for the client and cannot be reused or resold — making it non-refundable once development has started.
If the client significantly changes requirements after development starts, additional charges apply. Prior amounts paid are non-refundable.
Dissatisfaction with a deliverable built to agreed specifications is not grounds for a refund. We will work within the agreed scope to address concerns.
Third-party costs (domain, hosting, APIs, licences, subscriptions) paid on behalf of the client are non-refundable.

06

Refund Processing Timeline

Where a refund is approved by SPACA Enterprise:

Payment Method	Processing Time
Credit / Debit Card	7–14 business days + 3–5 bank days
UPI	5–7 business days
Net Banking	5–7 business days
Other methods	7–14 business days from approval

Refunds are processed to the original payment method used at the time of purchase.
Payment gateway transaction fees deducted at original payment may be retained from the refund amount.
Refunds are issued in the original currency (INR or USD as applicable).

07

How to Request a Refund or Cancellation

To request a refund or project cancellation, contact us in writing with the following details:

Include: full name, email used at payment, payment reference / transaction ID, project name, and reason for the cancellation or refund request.

Our team will respond within 3–5 business days to acknowledge your request and provide next steps.
All requests are reviewed by our project management team. We will make every effort to reach a fair resolution.

Email

info@spacaenterprise.com

Phone

+91 9870598860

Address

823, Sector 1, Vasundhara, Ghaziabad - 201012

Support Hours

Mon–Sat, 10 AM – 7 PM IST