Service Delivery / Shipping Policy

What We Deliver

SPACA Enterprise provides the following digital IT services and deliverables:

• Custom website development (source code, live deployment, or both)
• Mobile application development (APK/IPA files, app store deployment, or source code)
• CRM and business software systems (web application access, source code, database)
• E-commerce platforms (live website, admin panel access, deployment)
• SaaS application development (hosted access, source code, API documentation)
• API development and third-party integrations (integration files, documentation)
• Custom software solutions (source code, deployment, user manuals)
• Business automation tools (scripts, workflows, deployed systems)
• Payment gateway technical integration (code files, integration documentation)
• Software maintenance and support (bug fixes, updates, patch deployments)

How Deliverables Are Delivered

All deliverables are delivered digitally through one or more of the following channels, as agreed with the client:

The specific delivery method will be agreed upon during project kickoff and documented in the project agreement.

Estimated Delivery Timelines

Delivery timelines vary based on project scope, complexity, and the client's responsiveness to feedback requests:

* All timelines are estimates and may vary based on scope changes, client response time, third-party dependencies, and project complexity. Final timelines are confirmed in the project proposal/agreement.

Client Responsibilities

Timely delivery depends on cooperation from the client. Clients are responsible for:

• Providing all required content, materials, assets, and information on time
• Responding to design, development, and feedback requests within 3–5 business days
• Providing access credentials for hosting, domain, APIs, or third-party accounts when required
• Reviewing and approving milestone deliverables before the next phase begins
• Ensuring the registered email address is active and monitored for project updates

Delays caused by the client's failure to provide required inputs may result in timeline extensions. SPACA Enterprise is not responsible for delays arising from client-side bottlenecks.

Service Area

SPACA Enterprise provides services to clients worldwide, as all services are delivered digitally. We work with clients in India and internationally.

• Services are delivered entirely online — no in-person visits or physical deliveries.
• Communication via email, phone, WhatsApp, video calls, or project management tools.
• Indian clients: payments accepted in INR. International clients: USD pricing applies (see Pricing page).
• All prices are exclusive of applicable GST for Indian clients where applicable.

Post-Delivery Support

After project delivery, clients receive support as follows:

• A post-delivery support period is included with each project (typically 30–180 days depending on package).
• During this period, bug fixes for issues arising from our code are covered at no additional cost.
• Feature additions, design changes, or out-of-scope modifications are billed separately.
• After the included support period, ongoing maintenance is available under a separate agreement.
• Support is provided via email and phone: Mon–Sat, 10:00 AM – 7:00 PM IST.

Contact Us

For questions about service delivery, project timelines, or to discuss your requirements: